Primerica
Shareholder Services Software / Technical Q&A
I am having difficulty accessing my account on
the Internet. What should I do?
My
online account has been suspended, what should I do?
Does
Primerica Shareholder Services Shareholder Account Manager use cookies?
What
is a Cookie?
Can
Cookies harm my computer?
Will
Cookies take up hard drive space on my PC?
How
do I enable cookies?
To
use Shareholder Account Manager do I need special software?
Why
would I use 128-bit encryption?
How
can I tell if my browser supports 128-bit encryption?
How
can I tell the difference between 40-bit and 128-bit encryption?
Where
can I get a 128-bit encryption browser?
Is
my information secure?
I
have taken all steps outlined in the Software / Technical Questions
section, and I am still having difficulty accessing my account,
what should I do?
I
am having difficulty accessing my account on the Internet. What should
I do? •
Are you using an SSL (Secure Socket Layer) capable browser?
A
SSL enabled browser encrypts your data to protect the privacy of
your account information so that it may not be read by unauthorized
users. We recommend that you use Microsoft Internet Explorer 3.0
(or higher) or Netscape Navigator 4.0 (or higher) to view our site.
• Did you enter the correct User ID and Password?
When accessing the Shareholder Account Manager for the first time, existing shareholders will need to define a User ID and Password. This may be accomplished by following the below steps.If you have established a new account, you should have received a Temporary PIN in the mail in a separate mailing. If you lost or never received your Temporary PIN in the mail, please call 1-800-544-5445 for assistance. You will be provided with a Temporary PIN.
Step 1 |
At the Home Page, Click on “First Time User” |
Step 2 |
Click on “Begin New Registration” |
Step 3 |
Enter your Account Number, Tax ID Number, Zip Code, and Temporary PIN. Then Click “Next” |
Step 4 |
Click “Begin Security Upgrade” |
Step 5 |
Define you Security Question and Answer. Then Click “Next” |
Step 6 |
Define and confirm your password following the “Password Tips”. Then Click “Next” |
Step 7 |
Define and confirm your User ID following the “User ID Tips”. Then Click “Next” |
Step 8 |
Click on “Log On to Shareholder Account Manager” |
Step 9 |
Log on using the User ID and Password you established in the above steps |
• Have you forgotten your User ID and Password?
Shareholders may reset their User ID and Password online. This may be accomplished by following the steps below:
Step 1 |
At Login Screen |
Select “Forgot your User ID or Password” |
Step 2 |
Recover User Account |
Select “Begin Account Recovery” |
Step 3 |
Provide Information |
Enter your Account Number, Tax ID Number, and Zip Code. Then Click “Next” |
Step 4 |
Define Secret Answer |
Enter your “Security Question” and “Security Answer”. Then Click “Next”. |
Step 5 |
Define New Password |
Define and confirm your new password following the “Password Tips”. Then Click “Next” |
Step 6 |
Define User ID |
Define and confirm your User ID following the “User ID Tips”. Then Click “Next” |
Step 7 |
Logon |
Log on using the User ID and Password you established in the above steps |
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My online account has been suspended,
what should I do?
- In order
to protect your account privacy and security, a shareholder account
may become suspended if an incorrect password is entered on three
successive occasions.
- If you need
assistance, you may contact one of our Client Service Representatives
at (800) 544-5445. Client Service Representatives are available
to serve you Monday through Friday 8:00 AM until 8:00 PM Eastern
time.
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Does Primerica
Shareholder Services Shareholder Account Manager use cookies?
- We require
the use of session cookies to maintain your session state. Session
cookies are strictly temporary and are deleted when you shut down
your browser, log off, or after your computer is inactive for
an extended period versus permanent or persistent cookies which
are stored on your hard drive and read by your browser each time
you visit a site.
- We only use
session cookies to cache (store) information about the current user session.
This information is never stored on disk, only transmitted over
a secured channel and is discarded when you close your browser
window.
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What
is a Cookie?
- A collection
of information, usually including a username and the current date
and time, stored on the local computer of a person using the World
Wide Web, used chiefly by websites to identify users who have
previously registered or visited the site.
- The claim
check you get from a dry-cleaning shop is a perfect mundane example
of a cookie; the only thing it's useful for is to relate a later
transaction to this one (so you get the same clothes back).
- We only use
session cookies to cache (store) information about the current user session.
This information is never stored on disk, only transmitted over
a secured channel and is discarded when you close your browser
window.
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