Primerica

I am having difficulty accessing my account on the Internet. What should I do? • Are you using an SSL (Secure Socket Layer) capable browser?

A SSL enabled browser encrypts your data to protect the privacy of your account information so that it may not be read by unauthorized users. We recommend that you use Microsoft Internet Explorer 3.0 (or higher) or Netscape Navigator 4.0 (or higher) to view our site.

• Did you enter the correct User ID and Password?

When accessing the Shareholder Account Manager for the first time, existing shareholders will need to define a User ID and Password. This may be accomplished by following the below steps.If you have established a new account, you should have received a Temporary PIN in the mail in a separate mailing. If you lost or never received your Temporary PIN in the mail, please call 1-800-544-5445 for assistance. You will be provided with a Temporary PIN.

Step 1	At the Home Page, Click on “First Time User”
Step 2	Click on “Begin New Registration”
Step 3	Enter your Account Number, Tax ID Number, Zip Code, and Temporary PIN. Then Click “Next”
Step 4	Click “Begin Security Upgrade”
Step 5	Define you Security Question and Answer. Then Click “Next”
Step 6	Define and confirm your password following the “Password Tips”. Then Click “Next”
Step 7	Define and confirm your User ID following the “User ID Tips”. Then Click “Next”
Step 8	Click on “Log On to Shareholder Account Manager”
Step 9	Log on using the User ID and Password you established in the above steps

• Have you forgotten your User ID and Password?

Shareholders may reset their User ID and Password online. This may be accomplished by following the steps below:

Step 1	At Login Screen	Select “Forgot your User ID or Password”
Step 2	Recover User Account	Select “Begin Account Recovery”
Step 3	Provide Information	Enter your Account Number, Tax ID Number, and Zip Code. Then Click “Next”
Step 4	Answer Secret Answer	Enter your “Security Answer” that you defined when you originally registered for online access. Then Click “Next”.
Step 5	Define New Password	Define and confirm your new password following the “Password Tips”. Then Click “Next”
Step 6	Define User ID	Define and confirm your User ID following the “User ID Tips”. Then Click “Next”
Step 7	Logon	Log on using the User ID and Password you established in the above steps

back to top

My online account has been suspended, what should I do?

• In order to protect your account privacy and security, a shareholder account may become suspended if an incorrect password is entered on three successive occasions.

• If you need assistance, you may contact one of our Client Service Representatives at (800) 544-5445. Client Service Representatives are available to serve you Monday through Friday 8:00 AM until 8:00 PM Eastern time.

back to top

Does Primerica Shareholder Services Shareholder Account Manager use cookies?

• We require the use of session cookies to maintain your session state. Session cookies are strictly temporary and are deleted when you shut down your browser, log off, or after your computer is inactive for an extended period versus permanent or persistent cookies which are stored on your hard drive and read by your browser each time you visit a site.

• We only use session cookies to cache (store) information about the current user session. This information is never stored on disk, only transmitted over a secured channel and is discarded when you close your browser window.

back to top

What is a Cookie?

• A collection of information, usually including a username and the current date and time, stored on the local computer of a person using the World Wide Web, used chiefly by websites to identify users who have previously registered or visited the site.

• The claim check you get from a dry-cleaning shop is a perfect mundane example of a cookie; the only thing it's useful for is to relate a later transaction to this one (so you get the same clothes back).

• We only use session cookies to cache (store) information about the current user session. This information is never stored on disk, only transmitted over a secured channel and is discarded when you close your browser window.

back to top

Can Cookies harm my computer?

• Computer viruses are not passed through the setting or use of cookies. Cookies are unable to read your hard drive or obtain other site information.

back to top

Will Cookies take up hard drive space on my PC?

• We only use session cookies to cache information about the current user session. This information is never stored on disk, only transmitted over a secured channel and is discarded when you close your browser window.

• The default number of cookies stored on your hard drive by Netscape is 300. Once it reaches 300 cookies, the browser will automatically delete the oldest cookies. Newer versions of Netscape will allow you to define the number of cookies you wish to store on your hard drive before they are deleted. Internet Explorer will store all cookies in the temporary Internet File.

back to top

How do I enable cookies?

To use Shareholder Account Manager do I need special software?

• NO - The privacy and security of your financial information is important to us. We have implemented procedures to help protect your data. One step is that we require that you use a Secure Socket Layer SSL (SSLSecure Socket Layer) 128-bit encryption, enabled web browser in order to obtain access to your account.

back to top

Why would I use 128-bit encryption?

• Referred to as domestic grade encryption, 128-bit encryption is so strong that the U.S. Government restricts the exports of this technology outside the United States and Canada.

back to top

How can I tell if my browser supports 128-bit encryption?

• Start your browser and select "about" from the "help" menu. The version of your browser will be displayed.
• Look for phrases like "domestic" or "U.S" grade encryption. Sometimes 128-bit encryption is also referred to as "strong encryption".

back to top

How can I tell the difference between 40-bit and 128-bit encryption?

For Netscape Browsers:

• Earlier versions have a key in the bottom left hand corner of your screen with one tooth for 40-bit or two teeth for 128-bit encryption.
• Later versions show a lock on the left-hand side of the status bar. However, the lock does not make a visual distinction between 40-bit or 128-bit encryption.
• In these versions, to check the level of encryption, go to the "view" menu, select "page info", and look under the line that begins "security".

For Microsoft Browsers:

• To check your level of encryption, go to the "file" menu, select "properties", and select "security".
• Another way is to select "help" and then "about internet explorer". When you visit a site that requires encryption, your browser will display a key or lock. If you are not in a secure area, the key or lock will be broken

back to top

Where can I get a 128-bit encryption browser?

• Free copies of 128-bit browsers can be downloaded from their respective manufacturer. Depending on your computer equipment and connection speed, this free download could take as long as two hours. You will need to select the operating platform and version of the browser you wish to download.
• We recommend that you use Microsoft Internet Explorer 3.0 (or higher) or Netscape Navigator 4.0 (or higher) to view our site. (set up a timely reminder to confirm links still active)

Netscape: http://cgi.netscape.com/cgi-bin/upgrade.cgi

Internet Explorer: http://www.microsoft.com/windows/ie/download/ie55sp1.htm

back to top

Is my information secure?

• The privacy and security of your financial information is important to us. We have implemented procedures to help protect your data. One step is that we require you use a SSL (Secure Socket Layer) 128-bit encryption, enabled web browser in order to obtain access to your account.
• Remember, you are responsible for the confidentiality and security of your user name and password.
• It is always a good practice to periodically change your Personal Identification Number

back to top

I have taken all steps outlined in the Software / Technical Questions section, and am still having difficulty accessing my account, what should I do?

• For support regarding your User ID and Password, please contact one of our Client Service Representatives at 1-800-544-5445. Client Service Representatives are available to serve you Monday through Friday 8:00 AM until 8:00 PM Eastern time.
• For technical support pertaining to 128-bit encrypted browser or cookies, please contact one of our technical support specialists at 1-877-711-2434.

back to top

 

Software/Technical Q&A

I am having difficulty accessing my account on the Internet. What should I do?

My online account has been suspended, what should I do?

Does Primerica Shareholder Services Shareholder Account Manager use cookies?

What is a Cookie?

Can Cookies harm my computer?

Will Cookies take up hard drive space on my PC?

How do I enable cookies?

To use Shareholder Account Manager do I need special software?

Why would I use 128-bit encryption?

How can I tell if my browser supports 128-bit encryption?

Ho can I tell the difference between 40-bit and 128-bit encryption?

Where can I get a 128-bit encryption browser?

Is my information secure?

I have taken all steps outlined in the Software / Technical Questions section, and I am still having difficulty accessing my account, what should I do?

Shareholder Account Manager Q&A

Enabling SSL