Contact Us

United States, Puerto Rico and Guam Contact Information

Life Insurance - General Policy Information

Client Service
General Policy Information
1-800-257-4725
Email Us
Claims
US, NY, Puerto Rico and Guam
1-888-893-9858
Email Us

Mailing Address
(Be sure to include your 10-digit policy number on all correspondence):

U.S., Puerto Rico and Guam

Primerica Life Insurance Company
1 Primerica Parkway
Duluth, GA 30099

National Benefit Life

National Benefit Life
1 Primerica Parkway
Duluth, GA30099

Loans

For assistance regarding loans, please contact the following Customer Service Unit:

$.M.A.R.T. Loan® Primerica H.O.M.E. LoanTM Program 1-800-283-7918

Written inquiries regarding loans should be mailed to:

Primerica
Attn: Consumer Relations Department
1 Primerica Parkway
Duluth, Georgia 30099-0001

Investments and Mutual Funds

  American Century, Legg Mason Funds, Invesco and Pioneer mutual fund investments through PFS Investments Inc. All other mutual funds
Questions Customer Service Center
1-800-544-5445
If you have questions about new or existing account information, please contact the appropriate mutual fund company's customer service center for assistance.
Price, dividend and personal account information Can be obtained 24 hours a day, 7 days a week, through our automated telephone system or on our website, shareholder.primerica.com. Please contact the appropriate mutual funds company's customer service center. The contact information can be found in your mutual fund prospectus.

If the fund company is unable to assist you, please contact your PFS Investments Registered Representative for assistance.

Annuity Products

  Variable Annuity and Fixed Annuity Products offered by MetLife Investors USA Insurance Company
Questions Customer Service Center
888-556-5412

If MetLife Investors USA Insurance Company customer service is unable to assist you, please contact your PFS Investments Registered Representative for assistance.

Recruiting Inquiries

If you have a question or inquiry related to recruiting contacts by a Primerica representative email us.

Independent Business Application Inquiries

For new members of the Primerica sales force who have inquiries concerning Independent Business Application (IBA) fees, please refer to the Basic Agreement pages in your IBA.

For additional IBA fee inquiries send email to:

US IBA fee inquiries: Email Us
Primerica Online fees: Email Us

Canada Contact Information

Life Insurance - General Policy Information

General Policy Information & Claims (EN)
General Policy Information & Claims (FR)
1-800-387-7876
1-800-265-4804
Email Us
Email Us

Mailing Address
(Be sure to include your 10-digit policy number on all correspondence):

Primerica Life Insurance Company of Canada
P.O. Box 174
Streetsville, ON L5M 2B8

Loans

For assistance regarding loans, please contact the following Customer Service Unit:

B2B Bank SMART Loan 1-877-702-7627
  1. If interested in a referral for a SMART Loan, contact your Primerica representative.
  2. If you have any questions regarding your existing SMART Loan, contact B2B Bank.

Written inquiries regarding loans should be mailed to:

B2B Bank
1 Toronto Street
P.O. BOX 6
Toronto, Ontario
M5C 2V6

Investments and Mutual Funds

  For Primerica Concert Series of Funds (PCS) purchased through PFSL Investments Canada Ltd., Mutual Fund Dealer, ("PFSL") All other mutual funds purchased through PFSL Investments Canada Ltd., Mutual Fund Dealer, ("PFSL")
Questions Primerica Concert
Client Services
(800) 510-7375

AGF Investments Inc.
Client Services
(800) 268-8583

If you have questions about new or existing account information, please contact the appropriate mutual fund company's customer service center for assistance.

Price, dividend and personal account information (PCS & AGF) Can be obtained 24 hours a day, 7 days a week or online at AGF.com Please contact PFSL's customer service centre. The contact information can be found in your mutual fund prospectus.

If the fund company is unable to assist you, please contact your PFSL Representative for assistance.

Segregrated Funds
Questions Primerica Common Sense
Funds purchased through
Primerica Life Insurance
Company of Canada (PLICC)

Common Sense Funds Client Services
(800) 463-9997 (English)
(800) 463-7774 (French)
General Account Information

Can be obtained 24 hours a day,
7 days a week, through our automated
telephone system or online at AGF.com

Recruiting Inquiries

If you have a question or inquiry related to recruiting contacts by a Primerica representative, send email to: canada_agencysupport@primerica.com

Independent Business Application Inquiries

For new members of the Primerica sales force who have inquiries concerning Independent Business Application (IBA) fees, please refer to the Basic Agreement pages in your IBA.

For additional IBA fee inquiries send email to:

Canada inquiries email to: canada_agencysupport@primerica.com

For inquiries regarding Primerica Online fees, send email to:

pol_billing@primerica.com

Corporate Address

Primerica, Inc.
1 Primerica Parkway
Duluth, GA 30099
United States