Contact Us
United States, Puerto Rico and Guam Contact Information
Life Insurance - General Policy Information
| Client Service General Policy Information |
1-800-257-4725 |
Email Us |
| Claims US, NY, Puerto Rico and Guam |
1-888-893-9858 |
Email Us |
Mailing Address
(Be sure to include your 10-digit policy number on all correspondence):
U.S., Puerto Rico and Guam
Primerica Life Insurance Company
1 Primerica Parkway
Duluth, GA 30099National Benefit Life
National Benefit Life
1 Primerica Parkway
Duluth, GA30099
Loans
For assistance regarding loans, please contact the following Customer Service Unit:
| $.M.A.R.T. Loan® | Citicorp Trust Bank | 1-800-737-6011 |
Written inquiries regarding loans should be mailed to:
Primerica
Attn: Consumer Relations Department
1 Primerica Parkway
Duluth, Georgia 30099-0001
Investments and Mutual Funds
| American Century, Legg Mason Funds, Invesco and Pioneer mutual fund investments through PFS Investments Inc. | All other mutual funds | |
| Questions | Customer Service Center 1-800-544-5445 |
If you have questions about new or existing account information, please contact the appropriate mutual fund company's customer service center for assistance. |
| Price, dividend and personal account information | Can be obtained 24 hours a day, 7 days a week, through our automated telephone system or on our website, shareholder.primerica.com. | Please contact the appropriate mutual funds company's customer service center. The contact information can be found in your mutual fund prospectus. |
If the fund company is unable to assist you, please contact your PFS Investments Registered Representative for assistance.
Annuity Products
| Variable Annuity and Fixed Annuity Products offered by MetLife Investors USA Insurance Company | ||
| Questions | Customer Service Center 888-556-5412 |
If MetLife Investors USA Insurance Company customer service is unable to assist you, please contact your PFS Investments Registered Representative for assistance.
Recruiting Inquiries
If you have a question or inquiry related to recruiting contacts by a Primerica representative email us.
Independent Business Application Inquiries
For new members of the Primerica sales force who have inquiries concerning Independent Business Application (IBA) fees, please refer to the Basic Agreement pages in your IBA.
For additional IBA fee inquiries send email to:
| US IBA fee inquiries: | Email Us |
| Primerica Online fees: | Email Us |
Canada Contact Information
Life Insurance - General Policy Information
| General Policy Information & Claims (EN) General Policy Information & Claims (FR) |
1-800-387-7876 1-800-265-4804 |
Email Us Email Us |
Mailing Address
(Be sure to include your 10-digit policy number on all correspondence):
Primerica Life Insurance Company of Canada
P.O. Box 174
Streetsville, ON L5M 2B8
Loans
For assistance regarding loans, please contact the following Customer Service Unit:
| AGF SMART Loan | AGF Trust Company | 1-877-702-7627 |
- If interested in a referral for a SMART Loan, contact your Primerica representative.
- If you have any questions regarding your existing SMART Loan, contact AGF.
Written inquiries regarding loans should be mailed to:
AGF Trust Company
1 Toronto Street
P.O. BOX 6
Toronto, Ontario
M5C 2V6
Investments and Mutual Funds
| For Primerica Concert Series of Funds (PCS) purchased through PFSL Investments Canada Ltd., Mutual Fund Dealer, ("PFSL") | All other mutual funds purchased through PFSL Investments Canada Ltd., Mutual Fund Dealer, ("PFSL") | |
| Questions | Primerica Concert Client Services (800) 510-7375 AGF Investments Inc. Client Services (800) 268-8583 |
If you have questions about new or existing account information, please contact the appropriate mutual fund company's customer service center for assistance. |
| Price, dividend and personal account information (PCS & AGF) | Can be obtained 24 hours a day, 7 days a week or online at AGF.com | Please contact PFSL's customer service centre. The contact information can be found in your mutual fund prospectus. |
If the fund company is unable to assist you, please contact your PFSL Representative for assistance.
| Segregrated Funds | |
| Questions | Primerica Common Sense Funds purchased through Primerica Life Insurance Company of Canada (PLICC) Common Sense Funds Client Services (800) 463-9997 (English) (800) 463-7774 (French) |
| General Account Information | Can be obtained 24 hours a day, |
Recruiting Inquiries
If you have a question or inquiry related to recruiting contacts by a Primerica representative, send email to: canada_agencysupport@primerica.com
Independent Business Application Inquiries
For new members of the Primerica sales force who have inquiries concerning Independent Business Application (IBA) fees, please refer to the Basic Agreement pages in your IBA.
For additional IBA fee inquiries send email to:
Canada inquiries email to: canada_agencysupport@primerica.com
For inquiries regarding Primerica Online fees, send email to:
