Contact Us
Please select the area or department you wish to contact from the menu below. We appreciate the opportunity to assist you and look forward to hearing from you.
- Life Insurance – General Policy Information
- Loans
- Investments and Mutual Funds
- General Recruiting Inquiries
- Inquiries About Independent Business Application (IBA) Fees
- Questions & Concerns
Life Insurance – General Policy Information
United States, Puerto Rico and Guam
| Client Service General Policy Information (all but NY) General Policy Information |
1-800-257-4725 (NY only) 1-800-468-2268 |
| Claims (U.S., NY, Puerto Rico and Guam) Hearing Impaired (TDD) |
1-888-893-9858 1-800-824-1715 |
Mailing Address
(be sure to include your 10-digit policy number on all correspondence):
U.S., Puerto Rico and Guam
Primerica Life Insurance Company
3120 Breckinridge Blvd.
Duluth, GA 30099New York
National Benefit Life Insurance Company
3120 Breckinridge Blvd.
Duluth, GA30099
Canada
| General Policy Information & Claims | 1-800-997-8467 |
Mailing Address
(be sure to include your 10-digit policy number on all correspondence):
Primerica Life Insurance Company of Canada
2000 Argentia Road
Plaza V, Suite 300
Mississaugua, Ontario L5N 2R7
Loans
For assistance regarding loans, please contact one of the following Customer Service Units:
| $.M.A.R.T. Loan® | Citicorp Trust Bank | 1-800-737-6011 |
| H.O.M.E. Loan™ | CitiMortgage | 1-800-519-3727 |
| G.O.O.D. Loan™ | Citibank NA | 1-800-925-2484 Option 8 |
Written inquiries regarding loans should be mailed to:
Primerica Financial Services
Attn: Consumer Relations Department
3120 Breckinridge Blvd.
Duluth, Georgia 30099-0001
Investments and Mutual Funds
| Legg Mason Partners Funds, Van Kampen, AIM and Pioneer mutual fund investments through PFS Investments Inc. | All other mutual funds | |
| Questions | Customer Service Center 1-800-544-5445 |
If you have questions about new or existing account information, please contact the appropriate mutual fund company's customer service center for assistance. |
| Price, dividend and personal account information | Can be obtained 24 hours a day, 7 days a week, through our automated telephone system or on our web site, shareholder.primerica.com. | Please contact the appropriate mutual funds company's customer service center. The contact information can be found in your mutual fund prospectus. |
If the fund company is unable to assist you, please contact your PFS Investments Registered Representative for assistance.
Independent Business Application Inquiries
For new members of the Primerica sales force who have inquiries concerning Independent Business Application (IBA) fees, please refer to the Basic Agreement pages in your IBA.
For additional IBA fee inquiries send email to:
- U.S. inquiries email to: us_ibainquiries@primerica.com
- Canada inquiries email to: canada_agencysupport@primerica.com
For inquiries regarding Primerica Online fees, send email to:
Recruiting Inquiries
If you have a question or inquiry related to recruiting contacts by a Primerica representative, send email to: us_marketingadvisory@primerica.com
Questions & Concerns
If you have other questions or concerns, send email to: questions@primerica.com